Terms & Conditions | The DOM

Terms and conditions

About these terms
TheDOM.com is an online marketplace owned and operated by Brand Collective Pty Ltd (ACN 098 742 628) (ABN 34 098 742 628) ('The DOM', 'we', 'us' and 'our'). These Terms and Conditions apply to your use of The DOM website at [www.thedom.com] (the 'Website') and to every order you place through the Website. Products on the Website are sold by independent third-party sellers ('Sellers'), not by The DOM.
These Terms and Conditions should be read together with our Returns Policy, our Privacy Policy and any specific terms that apply to an offer, promotion, competition or gift card. Our Returns Policy forms part of these Terms and Conditions. Our Returns Policy applies to products from every Seller. A Seller may display additional terms on its Seller page. If there is any inconsistency, the specific terms of an offer or promotion apply to that offer or promotion, and otherwise these Terms and Conditions and our Returns Policy prevail over a Seller's terms.
By placing an order, you agree to these Terms and Conditions. Please read them carefully.

How The DOM works
When you buy a product on the Website, you are buying it from the Seller identified on the product page and in your order confirmation. The contract for the sale of that product is between you and that Seller. The DOM operates the Website and processes payment, but is not the seller of the product. The Seller is responsible for the product, its description, dispatch and delivery, and for returns, refunds and claims relating to it.
If you have a problem with an order, shipment or product please contact our customer service team who will be in direct contact with the seller to resolve your issue. We may in some instances put you in direct contact with the Seller. We monitor orders and Sellers on the Website. We may, but are not obliged to, step in to help resolve an issue, including by contacting the Seller, cancelling an order, arranging a replacement or refund, or suspending a Seller. If we arrange a refund, it does not mean we accept responsibility for the product.

Your consumer law rights
Products sold on the Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Seller is the supplier of the products it sells on the Website. You should make any claim under the consumer guarantees to the Seller. If you have difficulty contacting the Seller or resolving a claim, please contact us and we will help you.
If you are in New Zealand, you have rights under the Consumer Guarantees Act 1993 (NZ) and the Fair Trading Act 1986 (NZ) that cannot be excluded.
Nothing in these Terms and Conditions excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law, the Consumer Guarantees Act 1993 (NZ) or any other law that cannot lawfully be excluded, restricted or modified ('Non-Excludable Rights').

Using the Website
You must be at least 18 years old to place an order, or have the consent and supervision of a parent or guardian who agrees to these Terms and Conditions on your behalf.
When using the Website, you must not:

• use the Website for any unlawful or fraudulent purpose;
• provide false or misleading information, or impersonate any person;
• interfere with, disrupt or attempt to gain unauthorised access to the Website or our systems, including by using bots, scrapers or other automated tools; or
• buy products for commercial resale, or in quantities that exceed any limit displayed on the Website.

We may suspend or restrict your access to the Website if we reasonably believe you have breached this clause.

Your account
You can shop as a guest or create an account. If you create an account, you must keep your login details secure and tell us promptly if you think someone else has used your account without your permission. You are responsible for orders placed through your account, unless the order was placed by someone else without your authority and you were not at fault.
You can close your account at any time by contacting us. We may suspend or close your account if we reasonably believe it has been used fraudulently or in breach of these Terms and Conditions. Where it is reasonable to do so, we will tell you before we do this and give you a chance to respond. Closing your account does not affect any order already accepted, or any gift card balance, refund or Non-Excludable Right you have.

Products and prices
Each Seller is responsible for its product listings, including product descriptions, images, sizing and prices. We try to make sure products are displayed accurately, but we do not check every listing. Colours may vary slightly depending on your screen. Size guides are provided as a guide only. Product descriptions and care instructions are generally provided by the relevant Seller or brand.
Prices for orders delivered in Australia are in Australian dollars and include GST. Shipping fees are shown at checkout.
All products are subject to availability. Sellers must not knowingly advertise a product at a price they do not intend to honour. If a product is displayed at an obviously incorrect price because of an error (for example, a typographical or system error), the Seller or we may cancel your order for that product before it is dispatched. If so, we will tell you and refund you in full.

Orders
When you place an order, you are making an offer to buy the products in your order from the relevant Seller. We will email you to acknowledge that we have received your order. That email is not an acceptance of your order. A contract between you and the Seller is formed when the Seller accepts your order by dispatching the products and you receive a dispatch confirmation.
If your order includes products from more than one Seller, the products from each Seller form a separate contract with that Seller. They may be dispatched separately, and arrive at different times.
The Seller or we may decline or cancel an order (in whole or in part) before dispatch if:
the product is out of stock or unavailable;
the price is obviously incorrect, as described under 'Products and prices';
we reasonably suspect the order is fraudulent or unauthorised, or involves misuse of a discount code, promotion or gift card;
the order exceeds a quantity limit displayed on the Website; or
the Seller is unable to deliver to your delivery address.
If your order is declined or cancelled, we will tell you and refund in full any amount you have paid for the affected products, including any shipping fee for those products.
You have fifteen minutes after placing your order to update the order items, add new items to your order, or update your contact and shipping information. After this fifteen minute period, your order will be processed for dispatch it may not be able to change or cancel it. If so, you can return it under our Returns Policy.

Payment
We accept payment by [Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Afterpay, Zip] and The DOM gift cards. We do not charge a surcharge for paying by card.
Payment is processed at the time you place your order. [Payment for products is processed through the Website by our payment service provider on behalf of the relevant Seller.] The Seller is responsible for issuing any tax invoice for its products. Card payments are processed by our third-party payment service providers. We do not store your full card details.
Buy now, pay later services are provided by third parties under their own terms and conditions. The provider decides whether to approve your payment. We are not responsible for the provider's services or decisions.
We, or our payment and fraud prevention providers, may carry out checks on your order to protect you and us against fraud. We may contact you for further information before your order is dispatched.

Shipping and delivery
Products are dispatched by the Seller. Each Seller sets its own delivery areas,and adheres to our estimated delivery times, which are shown on the shipping page and at checkout. Products can be delivered to addresses in Australia only. Some Sellers may not deliver to PO Boxes or parcel lockers.
Estimated delivery times are shown at checkout and in your dispatch confirmation. They are estimates only and are not guaranteed. Delays can occur, particularly during peak periods or in remote areas. If your order is significantly delayed, please contact customer service.
Please make sure your delivery address is correct. All items are shipped with the 'authority to leave' option, and the carrier may leave your parcel at your address without a signature, and you accept the risk of the parcel once it has been left there.
Risk in the products passes to you on delivery. Ownership of the products passes to you once payment has been received in full. If your parcel is lost or damaged in transit before it is delivered to you, please contact customer service and the Seller will send you a replacement or give you a full refund. If the Seller does not do so, please contact us.

Returns
You can return products in accordance with our Returns Policy, which applies to products from every Seller. Change of mind returns can be made within [30] days of delivery, and you must pay the cost of returning the product. Products are returned to the Seller as set out in our Returns Policy. Our Returns Policy does not limit your Non-Excludable Rights.

Discount codes, offers and promotions
Personalised offers. We may send offers to selected customers from time to time, for example to customers who have not shopped on the Website for a period of time. These offers may differ between customers, and the terms of each offer (including the discount, any exclusions and the expiry date) will be set out in the communication containing it. Further information about how we decide which offers to send is in our Privacy Policy.
General. Unless the terms of an offer say otherwise:
discount codes and offers are personal to you, are not transferable and have no cash value;
only one discount code can be used per order;
discount codes do not apply to Promotional Items, gift cards or shipping fees;
discount codes may only apply to products from participating Sellers, as set out in the terms of the offer;
discount codes must be entered at checkout and cannot be applied to an order after it has been placed; and
we may cancel or decline to honour a discount code that has been shared publicly, resold or otherwise used in breach of its terms.
'Promotional Items' means products that are already on sale, marked down or subject to another promotion at the time of your order.
If you return part of an order to which a discount applied, your refund will be calculated as described in our Returns Policy.

Gift cards
The DOM gift cards and e-gift cards ('Gift Cards') are subject to the following terms:
Gift Cards are valid for 3 years from the date of purchase. The expiry date is shown on the Gift Card or in the email containing the e-gift card.
Gift Cards can be redeemed on the Website for products from any Seller only. They cannot be used to buy other Gift Cards.
Gift Cards cannot be redeemed for cash, except where required by law.
We do not charge any fees after a Gift Card has been purchased.
If the value of your order is more than the balance of your Gift Card, you can pay the difference by another accepted payment method. Any unused balance remains on the Gift Card until it expires.
Please treat Gift Cards like cash. We cannot replace a lost or stolen Gift Card, or one used without your permission, unless we can verify that you are the owner of the Gift Card and the remaining balance.
Gift Cards can only be redeemed in Australian dollars.

Reviews and content you submit
If you submit a review, rating, photo or other content to us ('Your Content'), you must ensure it is honest, reflects your genuine experience, and is not unlawful, offensive or misleading. If you have received anything from us or a Seller in return for Your Content (for example, a free product), you must say so in Your Content.
You grant us and the relevant Seller a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish and display Your Content on the Website and in our marketing, and you consent to us doing so without attributing Your Content to you. We may remove Your Content if it breaches this clause. We do not remove reviews just because they are negative.

Intellectual property
The content on the Website, including text, images, graphics and software, is owned by or licensed to us, including content provided by Sellers. The trade marks of the brands sold on the Website belong to their respective owners. You may view and print content from the Website for your personal, non-commercial use only. You must not otherwise copy, reproduce or use content from the Website without our written permission.

Product safety and recalls
If a product you have bought on the Website is recalled, we or the Seller will contact you using the details you gave us with your order and tell you what to do.

Our liability
Subject to your Non-Excludable Rights, we are not liable to you for any loss or damage to the extent that it is caused by:
your breach of these Terms and Conditions;
an event beyond our reasonable control, as described under 'Events beyond our control';
the acts or omissions of third-party payment or buy now, pay later providers in providing their services to you; or
the acts or omissions of a Seller, including in relation to the products it sells, their description, dispatch, delivery or return.
We are not liable for any loss that was not reasonably foreseeable when you placed your order.
We are not the seller of products listed by Sellers. Subject to your Non-Excludable Rights, we do not give any guarantee or warranty in relation to those products.

Events beyond our control
Neither we nor a Seller is responsible for any delay or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, pandemics, industrial action, carrier delays, power or internet failures and cyber attacks. If such an event prevents a Seller from fulfilling your order within a reasonable time, we will tell you and you may cancel your order for a full refund.

Privacy
We collect, use and disclose your personal information in accordance with our Privacy Policy.
When you place an order, we give the relevant Seller your name, contact details, delivery address and order details so that it can fulfil your order and deal with any issue you raise with it. Sellers must handle that information in accordance with applicable privacy laws and our requirements.

Changes to these terms
We may update these Terms and Conditions from time to time by publishing the updated version on the Website. The version that applies to your order is the version on the Website when you placed the order. Changes will not apply to orders already placed.

Complaints and contact
If you have a question or complaint about a product, order or delivery, please contact our customer service team. We will try to resolve your complaint promptly and fairly.
Email: support@thedom.com
Postal address: Brand Collective Pty Ltd, Level 3, 88 Green Street, Cremorne VIC 3121

General
These Terms and Conditions are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria. If you are a consumer in New Zealand, nothing in this clause deprives you of the protection of New Zealand laws that cannot be excluded.
If any part of these Terms and Conditions is invalid or unenforceable, it will be severed and the rest of these Terms and Conditions will continue to apply.
If we do not enforce a right under these Terms and Conditions straight away, we may still enforce it later.

Last updated – Nov 11 2026