Weekly deals across thousands of products
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Weekly deals across thousands of products
Easy 30 day change of mind returns
Request A Return
We want you to love your purchase. If you change your mind, we offer returns (within Australia) within 30 days of delivery. This applies to full price, sale and promotional items, other than the items listed below as non-returnable. Change of mind returns apply to all items, including items shipped by our brand partners.
Original delivery charges are not refunded for change of mind returns. A return shipping fee of $11.50 will be charged for all change of mind returns.
The following conditions must be met to be eligible for a change of mind return:
You lodge your return within 30 days of delivery
For items shipped by our sellers, contact our customer support team.
Items must be in saleable condition
All items must be unworn, unused and unwashed. Trying on items indoors is fine.
Item is returned with original tags and packaging
Items must be returned in their original packaging, including any shoe box, in its original condition.
Items marked “Final Sale”, jewellery, hair accessories, sunglasses, keyrings, and tote bags cannot be returned for change of mind.
You can still return them if you are entitled to a remedy under the Australian Consumer Law. View our policy below for more.
Start An Online Return
Return your online purchase via Australia Post via our easy to use returns portal. Read our returns policy below to ensure you are eligible.
Out Returns Policy
You can view our returns policy in full here.
Orders paid with a buy now pay later (BNPL) service are returned in the same way as any other order. Once we process your refund, your BNPL provider will adjust your account. This can take up to 5 business days, depending on your provider.
We do not offer exchanges. To change size or colour, return the item for a refund and place a new order. If your item is faulty, you may be entitled to a replacement under the Australian Consumer Law.
We refund to your original payment method once we, or our brand partner, receive and check your return. We will process your refund within 5 business days of receiving your return. Your bank or card provider may take a few more days to show the funds.
Items marked "Final Sale" cannot be returned for change of mind. We show the Final Sale marking on the product page and at checkout before you buy. Your rights under the Australian Consumer Law still apply to Final Sale items.
