FAQs | Orders, Delivery & Returns | The DOM

You can find the size guide on each of our product listings,just below sizing options on the right-hand side. This guide can help determine which size is best for you, so we recommend checking this out. 

We recommend checking the sizing guide on our product page if you're unsure of the fit. Please be aware that the sizing on our site is in AUS/UK standard sizing. It can also helpful seeing how the product fits on the model along with the product description for the intended fit, such as slim-fitting or oversized/box fit. If you’re still unsure what size to purchase, you’re more than welcome to reach out to our customer support team with any fit
questions  

Unfortunately, we’re unable to provide information regarding stock levels of items, incoming items, or the restocking of existing items. However, our website automatically updates when new stock becomes available for purchase. This is a good indicator of our stock availability. We also recommend signing up to our mailing list for future updates on stock and offers.

For purchases made online, we accept payments using; Visa, MasterCard, PayPal, and Afterpay. Please note that Afterpay is only available for customers using an Australian Afterpay account

Standard Delivery within Australia is FREE for all orders over $149 AUD!

Orders below this value get charged at a flat rate of $12.95 AUD

For standard delivery orders will take 2-5 business days to VIC and NSW, 3-6 business days to ACT, SA, TAS & QLD metro, and 3-10 business days to WA and most regional areas.

You will receive a shipping confirmation email to let you know your order is on its way to you! This will contain a click through link to your tracking details with Australia Post, as well as your tracking ID. Please kindly note it may take up to 24 hours for your tracking to be valid with Australia Post.

Orders can take some time to be processed and delivered depending on your location and any current delays with Australia Post. You can track your parcel using the tracking link provided to you via email.

If you are concerned about not receiving your order, please contact our support team at support@thedom.com.au for further assistance.

We currently offer shipping Australia-wide. We are unable to offer international shipping. If you have any further questions regarding this, please contact our customer support team at support@thedom.com.au for a resolution process.

Once you've placed an order with us online, an order confirmation screen will appear with your order number. Additionally, you'll receive a confirmation email within 15 - 30 minutes containing your order details. If you don't receive an email, please check your spam/junk folder, as it may be there.  You can also find confirmation of your order by logging into your Account and then going to “Orders”. If your order doesn't display here, then there may have been a problem at the time of placing it. To investigate further, please get in contact with our online customer support team.

We know you want to receive your order as soon as possible. So once your order is submitted, our team are already getting your order ready!

As such, we cannot make any amendments or cancellations, as
your order is already in progress. For this reason, please ensure to
double-check your order carefully, before finalising your order with us.

If a different style, size or colour is needed, please place a brand-new order. If you wish to make a return once you receive your order, please request a return, please note, we don't offer postal exchanges for
online orders.

If you've used or created an account to place your order, you can view your order status and history by logging into your account by clicking the person icon on the right-hand side. This will then allow you to view your order, order status and print a tax invoice. 

Unfortunately, we're unable to honour any promotional price for customers who have missed using a promo code or have missed placing an order within our sale period.  We’d suggest for you place a new order with the promotion code added and return the full price order in line with our returns policy.

Of course! We offer easy returns on all online orders within 30 days of the purchase date. Please ensure items are in their original condition and packaging (including tags attached) on all change of mind
returns.  You can request a return online by using our Returns Portal. We just require your order ID number (can be found in your confirmation email) and your email address used to place the order.

Unfortunately, we don’t have an exchange facility for online orders. If you’d like to change style, size or colour, please proceed to our website to place a brand-new order. This way, we can start getting your order
ready and we can ship it out to you as soon as possible!

Please ensure to fill out both your order number and email address on the returns form to access the return portal. If your order number is not recognised, please check that you’re entering your full order number as shown on your order confirmation email.  If you’re still having difficulties, please contact our customer support team who will be able to assist you further

If you think your item is faulty or damaged, please get in touch with us directly with your order details, pictures of the fault and an explanation of what the fault is so we can guide you further.  You can contact our online customer support team by going to our Contact Us page or by emailing us directly at support@thedom.com.au

For change of mind returns, we’re unable to accept returns on items where they've been worn, damaged or if the tags have been removed. 

In addition to this, we're unable to offer change of mind returns on underwear and swimwear due to hygiene reasons. This doesn’t affect your statutory rights

Please note a small shipping fee of $11.50 is required to return your order.

Joining our mailing list will give you access to updates on new styles, promotions, upcoming releases and competitions. To sign up, scroll to the bottom of the website and enter your email address. 

To unsubscribe to any future mailing, please click the “unsubscribe” link at the bottom of any marketing promo email/poster that is e-mailed to your account. 

Alternatively, you can log in to your online account and update your subscription preferences.

1. Check out faster when making a purchase.
2. Check the status of your orders.
3. See any of your past orders.
4. Maintain a wishlist for future purchase.
5. Store any extra shipping addresses.